Shipping Policy – Best Choice Furniture

At Best Choice Furniture, we are committed to delivering your orders safely, efficiently, and on time. This Shipping Policy outlines how we handle order processing, delivery timelines, shipping charges, and related services across Kenya.

1. Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working business day.

For custom-made or made-to-order furniture, processing may take longer depending on the design and specifications. Customers will be notified of the estimated production timeline before order confirmation.

2. Delivery Coverage

We deliver furniture across Nairobi and all major towns in Kenya. This includes (but is not limited to):

Nairobi Metropolitan Area

Kiambu, Machakos, Kajiado

Mombasa, Kisumu, Nakuru, Eldoret

Other towns via trusted courier and transport partners

If your location is not listed, feel free to contact us to confirm availability.

3. Delivery Timelines

Delivery timelines depend on your location and the nature of the product:

Nairobi & Surrounding Areas: 1–3 business days

Upcountry Deliveries: 2–6 business days

Please note that delays may occur due to unforeseen circumstances such as weather conditions, logistical challenges, or high order volumes.

4. Shipping Charges

Shipping fees vary depending on:

Delivery location

Size and weight of the furniture

Type of product ordered

Shipping costs will be communicated to the customer before final order confirmation. In some cases, we may offer discounted or free delivery within Nairobi for selected products or promotions.

5. Order Tracking & Communication

Once your order is dispatched, our team will contact you via phone or email to:

Confirm delivery details

Provide estimated arrival time

Coordinate convenient delivery scheduling

6. Delivery Conditions

Customers are required to provide accurate delivery information, including phone number and location details.

For large furniture items, ensure there is adequate access space (stairs, doors, elevators) for smooth delivery.

Our delivery team will assist with placement where possible, but additional charges may apply for special handling.

7. Inspection Upon Delivery

We encourage all customers to inspect their items at the time of delivery. If there are any damages, defects, or missing items, please notify the delivery personnel immediately or contact us within 24 hours.

8. Failed Deliveries

If delivery is unsuccessful due to:

Incorrect address

Customer unavailability

Failure to respond to delivery calls

Additional delivery charges may apply for re-delivery.

9. Delays & Liability

While we strive to meet all delivery timelines, Best Choice Furniture is not liable for delays caused by factors beyond our control, including transportation disruptions, natural events, or third-party courier delays.

10. Contact Information

For any shipping-related inquiries, please contact us:

📍 Location: Mombasa Road, Nairobi, Kenya
📞 Phone: +254 111 977 275
📧 Email: sales@best-choicefurniture.com

Best Choice Furniture is dedicated to ensuring a smooth and reliable delivery experience, bringing quality furniture right to your doorstep.