Shipping Policy
Welcome to Bestchoice Furnitures! We strive to provide you with the best shopping experience possible, and that includes a smooth shipping process. Please review our shipping policy below for important information regarding shipping options, fees, and delivery times.
Shipping Options
At Furniture Mart, we offer several shipping options to cater to your needs:
1. Standard Shipping:
– Estimated Delivery Time: 5-7 business days
– Cost: Calculated at checkout based on your location and order weight.
2. Express Shipping:
– Estimated Delivery Time: 2-3 business days
– Cost: Calculated at checkout based on your location and order weight.
3. In-Store Pickup:
– Available for local customers who prefer to pick up their orders directly from our store. Please select the “In-Store Pickup” option at checkout.
– Items will be held for 7 days after notification of readiness for pickup.
Shipping Rates
Shipping rates are determined based on the weight of your order and the delivery location. During the checkout process, you will be provided with a shipping estimate based on your selected shipping method.
Order Processing Time
– All orders are typically processed within 2-3 business days. Orders placed on weekends or holidays will be processed the next business day.
– You will receive a confirmation email with tracking information once your order has shipped.
Delivery Areas
Furniture Mart currently ships within Kenya. Unfortunately, we do not ship internationally at this time. Please check back in the future as we’re looking to expand our shipping options.
Tracking Your Order
Once your order has shipped, you will receive an email containing your tracking number, which you can use to monitor the status of your delivery. You can also track your order by logging into your account on our website.
Damaged or Lost Items
We take great care in packaging your orders. However, if you receive a damaged item or your package is lost during transit, please contact our customer service team immediately at [sales@best-choicefurniture.com](mailto:admin@best-choicefurniture.com) or call us at [+254 700 072 804](tel:+254700072804). We will work with you to resolve the issue as quickly as possible.
Important Notes
– Please ensure your shipping address is correct at the time of checkout. Furniture Mart is not responsible for lost or delayed shipments due to incorrect address information.
– Additional shipping fees may apply for remote areas or delivery outside city limits.
Contact Us
If you have any questions regarding our shipping policy or need assistance with your order, please don’t hesitate to reach out to us:
– Email: [sales@best-choicefurniture.com](mailto:admin@best-choicefurniture.com)
– Phone: [+254 700 072 804](tel:+254700072804)
– Office Hours: Monday – Friday, 9 AM – 5 PM
Thank you for choosing Bestchoice Furniture! We appreciate your business and look forward to serving you.